Privacy Policy
How Overberg Service Centre collects, uses, and protects your information.
Who We Are
Overberg Service Centre is an automotive repair workshop located at Unit 5, 2 Mimosa Centre, Hermanus, 7200, Western Cape, South Africa. We operate the website www.overbergservicecentre.co.za.
You can reach us at info@overbergservicecenter.co.za or +27 71 856 5504 for any privacy-related queries.
Information We Collect
We only collect information you voluntarily provide when using our contact or quote request forms:
- Your name, email address, and phone number
- Your vehicle details (make, model, year, mileage)
- Vehicle identification information (VIN, engine number, or a photo of your licence disc)
- A description of the service or repair you require
We do not use cookies, tracking pixels, or analytics tools on this website. We do not collect any information automatically beyond what your browser sends as part of a standard HTTP request.
How We Use Your Information
The information you submit is used solely to:
- Respond to your enquiry or quote request
- Contact you to arrange a booking or provide a cost estimate
- Communicate relevant information about your vehicle's service
We will never sell, rent, or share your personal information with third parties for marketing purposes.
How We Store Your Information
Form submissions are delivered to our internal email address via a workflow automation system hosted in South Africa. We do not store your submitted information in a database beyond what is held in our email inbox.
Licence disc photos submitted via the quote form are transmitted securely and are not stored on our web server after delivery.
We retain enquiry emails for a period of up to 12 months for operational purposes, after which they are deleted.
Your Rights Under POPIA
In accordance with the Protection of Personal Information Act, 2013 (POPIA), you have the right to:
- Be informed about how your personal information is used
- Access the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at info@overbergservicecenter.co.za.
Third-Party Services
This website loads fonts from Google Fonts. Google may log the request as part of their standard infrastructure. No personal information you submit to us is shared with Google.
Our website embeds a Google Maps iframe on the Contact page to display our location. If you interact with the map, Google's own privacy policy applies.
Security
All data submitted through our forms is transmitted over HTTPS (TLS encryption). We take reasonable technical precautions to protect your information against unauthorised access, loss, or disclosure.
Children's Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: info@overbergservicecenter.co.za
- Phone: +27 71 856 5504
- Address: Unit 5, 2 Mimosa Centre, Hermanus, 7200, Western Cape